Returns & Exchanges
Our Returns Policy
We want you to love every piece from Passress. If something isn't right, returns are accepted within 14 days of delivery.
Condition Requirements
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In original condition
- With original tags attached
- In original packaging
Exchanges
Exchanges are available depending on stock. We recommend contacting our Customer Care team as soon as possible to secure your preferred size or colour.
Refunds
Once your return is received, our team will inspect the item and process your refund accordingly.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please report it to our Customer Care team within 48 hours of delivery.
Sign in, open the order, and select Return next to the item. If that option isn't shown on your order, contact our Customer Care team and we'll process it for you.
Exchanges aren't handled by the return flow above. Please include your order number, email, the item you're returning, and a link to the new product you'd like instead (with your preferred size or colour) — our Customer Care team will confirm availability and arrange it directly.