Where available, product pages include detailed garment measurements to help you find your fit. For general guidance on measuring yourself and choosing a size, see our Size & Fit Guide. If you're between sizes or need further guidance, our Customer Care team is happy to help.

Orders are processed within 1–2 business days, and delivery across Egypt typically takes 2–4 business days.

At this time, we currently ship within Egypt only. We're working on expanding our delivery destinations soon.

Yes, exchanges are available depending on stock. Please contact our Customer Care team within 14 days of delivery to arrange an exchange.

Yes. Returns are accepted within 14 days of delivery, provided items are unworn, unwashed, in their original condition, with tags attached and in their original packaging. Refunds are processed once the item has been inspected.

Once your order is dispatched, you'll receive an email with a tracking link. You can also visit our Track Your Order page and enter your tracking number.

Available payment options, including Cash on Delivery where offered, are shown securely at checkout.

We accept major credit and debit cards, along with any other secure payment options displayed at checkout.

If your order hasn't yet been processed, we'll do our best to accommodate a cancellation. Please contact our Customer Care team as soon as possible.

Select styles are restocked depending on demand and fabric availability. Follow us on Instagram @passress for restock announcements.

To preserve the quality of your tailoring, we recommend dry cleaning only, storing on a padded hanger, and avoiding direct sunlight for extended periods.

You can reach us at Passress.29@gmail.com, via our Contact page, or via Instagram @passress. Our team is available Sunday–Thursday, 9:00 AM–6:00 PM.